The Psychology of Conflict Resolution - This event has already finished

Based on decades of scientific research and delivered by a Business Psychologist this course gives a psychological perspective on conflict resolution. It is relevant to those who have to manage conflict as part of their professional life.

• Understanding human behaviour and the root causes of conflict
• The psychological games that conflicting parties play
• Emotional and behavioural responses to conflict
• Understanding how your behaviour impacts on the situation
• Psychological models and techniques to successfully manage conflict
• The role of Emotional Intelligence in restoring peace and stability
• Damage limitation and moving beyond the conflict

For further dates and to book, please download the booking form here